Privacy policy

01Who we are

This website is run by EMESO Ltd (“EMESO”, “we”, “us”), the company behind Acute-CD, the electronic controlled drug register for healthcare organisations. Our address is International House, 66 Lavender Hill, London, SW11 5RQ. Company Registration Number: 15119808.

This policy explains what personal information we collect when you get in touch with us through this website, what we do with it, and the rights you have over it. It covers this website only.

02What we collect

We collect the information you choose to give us when you use our contact form or otherwise communicate with us. That is:

• your name
• your email address
• the organisation you work for
• your job role
• anything you write in your message to us

03How we use it

We use this information to reply to you, to arrange a demonstration if you have asked for one, and to keep a record of our correspondence with you.

04Who we share it with

We use Amazon Web Services as a sub-processor to host our services. The information you give us is stored in Amazon Web Services’ UK data centre.

05How we protect it

We protect your information with access controls, so that only people who need it can see it, and with encryption.

We should be honest about the limits of this. No method of sending information over the internet, and no method of storing it electronically, is completely secure. We work to protect your information, but we cannot guarantee its absolute security.

06How long we keep it

We keep your information for as long as we need it for the purposes described in this policy, or for as long as the law requires us to keep it.

07Your rights

Under the Data Protection Act 2018 you have the right:

• To be informedabout how we use your information, which is what this policy is for
• Of accessto the information we hold about you
• To rectificationof information that is wrong or incomplete
• To erasureof your information
• To restrict processingof your information
• To data portabilityso you can reuse your information elsewhere

These rights have limits. Some apply only in particular circumstances, and we may need to keep certain information where the law requires us to. We may also need to confirm who you are before acting on a request.

08Making a complaint

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection, at ico.org.uk.

09Contacting us

To ask a question about this policy or to exercise any of your rights, get in touch: